Listening Tour
A structured set of stakeholder conversations a new leader runs in their first 30-60 days.
Definition
A listening tour is a deliberate set of 15-30 minute meetings with every important stakeholder during a new leader's onboarding. For a new Director of PO, a listening tour typically includes every PM, every engineering lead, every design lead, the CEO, heads of sales/CSM/support, and a handful of customers. Product Ops leaders use the tour to diagnose the operating system before changing it.
Related concepts
Frequently Asked Questions
A listening tour is a deliberate set of 15-30 minute meetings with every important stakeholder during a new leader's onboarding. For a new Director of PO, a listening tour typically includes every PM, every engineering lead, every design lead, the CEO, heads of sales/CSM/support, and a handful of customers. Product Ops leaders use the tour to diagnose the operating system before changing it.
Listening Tour is part of the Product Operations vocabulary under the rituals category. Product Ops leaders use this concept when running planning rituals, setting operating standards, and aligning cross-functional stakeholders.