Job Description: Product Operations Manager

# Product Operations Manager — Job Description

**Location:** Remote (US) / Hybrid in [city]
**Reports to:** Director of Product or VP Product
**Comp band:** $145K-$175K base + equity (US tier-1 metro; calibrate locally with BLS OEWS for SOC 11-3021)
**Level:** Individual contributor, no direct reports

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## About the role

We're hiring a Product Operations Manager to make our product team faster, sharper, and more aligned with the rest of the company. You'll own the connective tissue between product, engineering, design, sales, marketing, and customer success.

You will not own a product roadmap. You will own the **system** that produces good roadmaps.

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## What you'll do

- Run the quarterly planning ritual end-to-end — pre-reads, async inputs, offsite agenda, follow-ups
- Maintain a single source of truth for OKRs, roadmaps, and product health metrics
- Stand up and run the customer feedback triage pipeline
- Own the launch readiness process for every Tier 1 and Tier 2 launch
- Administer the product team's tool stack (PM tool, analytics, customer feedback, roadmap)
- Coach PMs on craft — written specs, OKRs, customer interviews
- Synthesize customer insights from sales, support, success, and discovery into quarterly themes
- Build the operating cadence that lets the CPO see what's working and what isn't, in one glance

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## What you'll need

**Required**
- 5-8 years of operations, product management, or product ops experience
- Track record of standing up and running cross-functional rituals (planning, launches, retros)
- Excellent written communication — your memos are the artifact
- Experience working in a SaaS company with multiple product teams (3+ teams)
- Comfort with data — SQL, spreadsheets, dashboards (you don't need to be a data engineer)

**Strong nice-to-haves**
- Direct PM experience for at least one product cycle
- Experience scaling a PO function from 1 to 3+ ICs
- Background in management consulting, finance, or chief-of-staff work

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## Compensation

| Component | Range |
| --- | --- |
| Base salary | $145K - $175K |
| Equity | 0.05% - 0.12% (4-year vest, 1-year cliff) |
| Bonus | None |
| Benefits | Health, dental, vision, 401(k) match, $1.5K learning budget |

Calibrate the upper end against BLS OEWS data for Project Management Specialists (SOC 13-1198) or General and Operations Managers (SOC 11-1021) in your metro.

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## Interview process

1. Recruiter screen (30 min)
2. Hiring manager (60 min)
3. Cross-functional panel — PM peer + Eng peer (45 min)
4. CPO conversation (45 min)
5. Take-home case study (24h to prep, 90 min review)
6. Reference checks (manager, peer, direct report or skip)

Total wall-clock time: 2-3 weeks. We commit to a decision within 5 business days of the final round.

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## Sourcing keywords (for LinkedIn Recruiter)

- Product Operations Manager
- Product Ops Manager
- Senior Product Manager (with PM tooling / process focus)
- Chief of Staff to CPO
- Program Manager — Product
- Sr. Operations Manager — Product

Filter by 5+ years experience, Series B-D SaaS background, and "led" or "owned" verbs in current job description.